Shipping & payment

We deliver to every country you can choose as the delivery country in the shop – the “Language and delivery country” menu at the top of every page. The delivery country determines the shipping costs and the VAT – for private customers on its own, for business customers and dealers together with their VAT ID (VAT).

We do not deliver to countries that are not offered in the shop and at checkout.

We do not deliver to some areas of a delivery country (mainly islands), we deliver to some countries only for business customers and dealers, and we do not ship some items (such as spray cans and adhesives) to every country. Which ones these are is listed under “Where we do not deliver” in the shipping costs, on the item and in the cart.

• Standard: parcel shipping from our warehouse in Vienna. We choose the carrier depending on the delivery country and the shipment (e.g. GLS, UPS or FedEx).

• Pickup in Vienna: for customers for whom we have enabled pickup, with a delivery address in Austria; no shipping costs.

• Backorder – with your next delivery: for dealer accounts with this option. The order is not shipped immediately but travels without shipping costs of its own with the next regular delivery.

The ordering process shows which shipping methods are available for your order. We do not offer express shipping in the shop.

The shipping costs depend on the delivery country and on whether you order as a private customer, business customer or dealer, graduated by order value: for private customers gross (VAT included) by the gross order value, for business customers and dealers net (plus VAT) by the net order value – or the arrangement agreed with you.

Shipping costs for private customers (incl. VAT)

Shipping costs for business customers and dealers (plus VAT)

Where we do not deliver

We do not deliver to private customers in: United Kingdom.

We do not deliver to these areas:

• Finland: Åland

• France: Korsika

• Germany: Amrum, Baltrum, Borkum, Büsingen, Föhr, Hallig Gröde, Hallig Hooge, Hallig Langeneß, Helgoland, Hiddensee, Juist, Langeoog, Neuwerk, Norderney, Pellworm, Spiekeroog, Sylt, Wangerooge

• Greece: Athos, Chios, Dodekanes, Kefalonia und Ithaka, Korfu, Lesbos und Limnos, Samos und Ikaria, Zakynthos

• Italy: Campione d'Italia, Livigno

• Netherlands: Ameland und Schiermonnikoog, Terschelling, Terschelling und Vlieland, Texel

• Norway: Svalbard

• Portugal: Madeira und Azoren

• Spain: Ceuta, Kanarische Inseln, Melilla

• United Kingdom: Äußere Hebriden, Highlands, Isle of Man, Orkney und Caithness, Shetland

These items cannot be shipped to every country:

• Aerosol cans – cannot be shipped to: Norway, United Kingdom

• Adhesives – cannot be shipped to: Liechtenstein, Switzerland

The cart and the ordering process show the amount for your order before you submit it. Pickup in Vienna and shipping with the backorder are free of shipping costs.

We usually ship items in stock the same day if you order Monday to Friday by 12:00 (Vienna time); later orders are shipped on the next working day. We do not ship on Austrian public holidays: New Year's Day (1 Jan), Epiphany (6 Jan), Easter Monday, Labour Day (1 May), Ascension Day, Whit Monday, Corpus Christi, Assumption Day (15 Aug), Austrian National Day (26 Oct), All Saints' Day (1 Nov), Immaculate Conception (8 Dec), Christmas Day (25 Dec), St Stephen's Day (26 Dec).

After dispatch, the parcel is usually on its way for (working days, Monday to Friday):

With prepayment we ship once the payment has been received. Unless we have stated a different delivery period, we deliver to consumers no later than 30 days after the conclusion of the contract.

As soon as your parcel is on its way, we send you an e-mail with the tracking number. In your customer account you find the status of every order and the tracking under My account.

• Private customers: Our prices are final prices and the same in every delivery country. For deliveries within the EU they include the VAT of the delivery country, for pickup in Vienna the Austrian VAT; deliveries to countries outside the EU are free of VAT.

• Business customers and dealers: For you, too, the VAT follows the delivery country; the country of your customer account's billing address does not decide. For a delivery to an EU member state other than Austria, we deliver as a tax-free intra-Community supply with a VAT ID of that member state confirmed by us; with a confirmed VAT ID of another state – an Austrian one included – we charge 20 % Austrian VAT, and without a confirmed VAT ID – also until it is confirmed – the VAT of the delivery country. To countries outside the EU we deliver as a tax-free export supply.

• Delivery in Austria: A delivery within Austria – including pickup in Vienna – is always charged with 20 % Austrian VAT, with or without a VAT ID.

The cart and checkout show the VAT for your delivery address and shipping method before you order.

For deliveries to countries outside the EU, customs duties, import VAT and carrier fees may arise in the country of destination; you bear them. For the customs declaration we pass the necessary details of the shipment on to the carrier.

• Private and business customers pay online, for example by credit card or PayPal. The amount is charged when the order is completed.

• Dealers pay on invoice, by prepayment or by SEPA direct debit, as agreed.

• Further payment methods such as prepayment or invoice can be enabled for individual customer accounts; they can then be chosen at checkout.

Prepayment: you receive the invoice with the exact amount and our bank details by e-mail. Please transfer the amount only afterwards and state only the invoice number as the payment reference. Your shipment leaves once the payment has arrived.

We do not charge fees for choosing a payment method.

If you withdraw from a purchase as a consumer, you bear the direct cost of returning the goods. We refund the purchase price and the cost of the original delivery (standard shipping) no later than 14 days from receiving your withdrawal, using the means of payment you paid with; we may withhold the refund until the goods are back with us or you have shown that you sent them back. Details under Right of withdrawal.

If a parcel is visibly damaged, please have the damage confirmed by the carrier or refuse to accept it, and contact us – with photos of the goods and the packaging – at esales@robitronic.com or through Help & contact. Your statutory rights as a consumer remain unaffected.