Warranty & guarantee

As the seller we are liable under the law for defects existing at the time of purchase – for two years, free of charge for you. Manufacturers' guarantees come on top and do not limit these rights.

Last updated: 11 October 2026 · Version gewaehrleistung-2026-10-11

Harmonised EU notice on the legal guarantee

Harmonised EU notice “Legal guarantee”: at least two years of legal guarantee of conformity for goods sold in the European Union. Consumers can exercise their rights when the goods do not match their description or do not work as intended. Sellers are liable for any lack of conformity that existed at the time of delivery and becomes apparent within this period, and must offer free repair or free replacement, in certain cases a price reduction or a full refund. In some countries a longer period applies; for second-hand goods a shorter one may apply, but not less than one year. What to do: report the problem to the seller as soon as possible and show proof of purchase. Producers may also give commercial guarantees (GARAN label). More at europa.eu/youreurope.

More about your rights in the EU: Your Europe – guarantees and returns (opens in a new tab).

Legal guarantee for consumers

(1) For consumers the Austrian Consumer Warranty Act (VGG) applies. We are liable for defects existing when the goods are delivered. The warranty period is two years from delivery; you can still assert your claims in court for three months after this period ends.

(2) If a defect appears within one year of delivery, it is presumed to have existed at delivery.

(3) You can first ask for repair or replacement, unless the remedy chosen is impossible or would involve disproportionate effort for us. If neither is possible, if we refuse or if we do not remedy the defect within a reasonable time, you can ask for a price reduction or – except for a minor defect – the termination of the contract.

(4) Remedying a defect is free of charge for you.

(5) For goods with digital elements (e.g. radios or chargers with firmware), the legal guarantee also covers the updates needed to keep them in conformity with the contract.

How to report a defect

Write to us through Help & contact (topic “Warranty & complaint”) or at esales@robitronic.com. So that we can help quickly, please include:

your order or invoice number,
the product and as exact a description of the fault as possible,
if possible, photos or a short video.

We will get back to you with the next steps. Please send goods only after contacting us so that we can match them – your rights do not depend on it.

Manufacturer's guarantee

Some manufacturers give a voluntary guarantee on their products. The manufacturer determines its content, duration and conditions in its guarantee statement. A guarantee applies in addition to the legal guarantee and does not limit your rights against us.

Warranty for businesses

For business customers and dealers the rules in Part B of our terms, § 7 apply. They report warranty cases through an RMA ticket in their customer account.

Transport damage

If a shipment reaches you damaged, please report it as soon as possible – details under Shipping & payment. As a consumer you do not bear the transport risk: it passes to you only on delivery to you.