Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us

Robitronic Electronic GmbH
Pfarrgasse 50
1230 Wien
Austria
Phone: +43 1 982 09 20
E-mail: esales@robitronic.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at “Withdraw from contract”. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay, with information on the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Robitronic Electronic GmbH, Pfarrgasse 50, 1230 Wien, Austria) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

There is no right of withdrawal (§ 18(1) of the Austrian Distance and Off-Premises Contracts Act, FAGG) for contracts for

• goods made to the consumer's specifications or clearly personalised;

• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;

• goods which are, after delivery, according to their nature, inseparably mixed with other items;

• sealed audio or video recordings or computer software, if they were unsealed after delivery.

The right of withdrawal applies only to consumers, not to businesses (business customers and dealers).

(complete and return this form only if you wish to withdraw from the contract)

To: Robitronic Electronic GmbH, Pfarrgasse 50, 1230 Wien, Austria, e-mail: esales@robitronic.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

(*) Delete as appropriate.

These notes are not a condition for your withdrawal to be effective. They help us to match your return quickly and refund the amount to you:

• Please enclose your order number and pack the goods so that they are not damaged in transit.

• Special shipping rules apply to lithium batteries – please write to us at esales@robitronic.com before returning them.