We reply to your message by e-mail. You will find answers to frequently asked questions below.
Required fields are marked with *.
We ship in-stock items the same day for orders placed Mon–Fri by 12:00 Vienna time, and later orders on the next working day. We do not ship on Austrian public holidays. With prepayment, we ship once your payment has arrived.
As soon as your parcel is on its way, you will receive an email with the tracking number.
After dispatch, your parcel usually takes: Austria 1–2 working days, Germany and other EU countries 2–5 working days, Switzerland, the United Kingdom and the rest of the world 5–10 working days. More under Shipping & payment.
Shipping costs depend on the delivery country, the order value and whether you order as a private customer, business customer or dealer. Terms agreed with you take precedence. You see the amount in the cart and at checkout before you order. More under Shipping & payment.
We deliver to every country you can choose in the “Language and delivery country” menu at the top. For deliveries outside the EU, customs duties, import VAT and carrier fees may arise in the destination country. These are borne by you.
With a customer account, you find the status and tracking of every order under My account → Orders. You also receive the tracking number by email as soon as the parcel is on its way.
Please have visible damage confirmed by the carrier or refuse to accept the parcel. Then report the damage to us as soon as possible via Return / complaint or the contact form, ideally with photos of the goods and the packaging. Your statutory rights remain unaffected.
Dealers report transport damage via Support in their customer account.
Private and business customers pay online, for example by credit card or PayPal. Dealers pay on invoice, in advance or by SEPA direct debit, as agreed.
On request, we can enable further payment methods such as payment on invoice for individual customer accounts. We charge no payment fees.
With online payment, the amount is charged when you complete the order. With prepayment, you transfer the amount after you have received the invoice by email.
You receive the invoice with the exact amount and our bank details by email. Please transfer only after that and state only the invoice number as the payment reference. We ship once your payment has arrived.
For private customers, yes. Our prices are final prices incl. VAT, plus shipping, and the same in every delivery country. Deliveries to countries outside the EU are free of VAT. Business customers and dealers see net prices excl. VAT after signing in. The cart and checkout show the exact tax amount.
Register as a business customer with your company details and, if you have one, your VAT number. After signing in, you see all prices excl. VAT. To change your company name, VAT number or billing address, please contact our customer service.
What counts is the delivery country, not the country of the billing address.
Delivery in Austria, including pickup in Vienna: always 20 % Austrian VAT, with or without a VAT number.
Delivery to another EU member state: tax-free intra-Community supply with a VAT number of that state confirmed by us. With a confirmed VAT number of another state, an Austrian one included, we charge 20 % Austrian VAT. Without a confirmed VAT number, also until it is confirmed, we charge the VAT of the delivery country.
Delivery outside the EU: tax-free export delivery. Customs duties and import charges are borne by the recipient.
Details under Shipping & payment.
Yes. As a consumer, you can withdraw from the purchase within 14 days of receiving the goods without giving reasons. You can do this online with “Withdraw from contract”, also without a customer account. You bear the direct cost of returning the goods. Details under Right of withdrawal.
With a customer account, start the return from the order under My account → Orders. Without an account, use Return / complaint with the order number and the email address of your order. We check your request and send you the next steps by email, with a return form if needed.
Report the defect via Return / complaint with the reason “Defective” and a short description. With a customer account, start the report from the order. Consumers have the statutory two-year warranty for defects from handover. For business customers, our terms and conditions apply. Details under Warranty & guarantee.
With “Find a spare part” you choose brand and model and see the matching parts. On a model's page the parts are listed under “Spare parts”, on a spare part's page the models under “Fits”. If you cannot find a part, write to us with the exact model name.
“In stock” and “Only a few left”: the item is in stock and ships within the usual dispatch times. “Available again soon”, “Available soon” and “Expected to be available from …”: the item is currently out of stock, and new goods are ordered or announced. “Currently unavailable”: the item cannot be obtained at the moment.
On the product page under “Documents” (manuals) and “Product safety” (the manufacturer's details and safety information), as far as we have them.
Apply via “Become a dealer” with your company details and your VAT number. We review the application and set up your dealer account with your terms. We define the payment methods and shipping methods for your account.
Report warranty cases with an RMA ticket in your customer account. Create one ticket per product and describe the fault precisely. Report missing parts, wrong deliveries and transport damage via Support. We cannot process returns without an RMA ticket or without the enclosed return form.
Quantities not in stock go onto your backorder list. Whether you can order beyond the stock level depends on your customer account. With the shipping method “Backorder”, items travel without shipping costs of their own with your next regular delivery.
Via the contact form on this page, by email to esales@robitronic.com or by phone on +43 1 982 09 20. Dealers can also reach us via Support in their customer account.
